Job summary:- Effectively answer all customer queries, log the query on maximize and either resolve

the query directly or direct it to the correct department in the Company and provide a follow up

service to close or conclude each query.Principle Accountabilities:Attending the Calls and Customer

Queries- Attend to all customer queries with a pleasant and upbeat and helpful tone.- Attend to all

calls and customer queries.- Defuse highly charged customer complaints in a helpful and professional

manner- Operate a logging system for sales, itemizing a call, the nature of the query and the action

taken.- Forward the logged sales calls to the relevant individuals for prompt action.- Follow-up on

all logged cases with both customers and with the internal support arms Finance, Sales, Plant, Admin

and closing complete cases.- Log all orders for maintenance and repair jobs for maintenance and

follow up with the individuals concerned for prompt action.Preparing Reports and Providing Support-

Conduct customer satisfaction surveys, capture the data and provide weekly basis call reports -

Provide additional support to the HR team’s projects as directed.- Answer any query regarding

premiums redemptions.- Provide call reporting and case closure reports as and when

directed.Knowledge, Skills and Experience- Minimum of 2 years customer call center experience.- Very

proficient Bilingual spoken language abilities in English and Arabic- Product knowledge- Social

perceptiveness- Verbal and written expression including grammar and voice quality- Call center and

customer service, product knowledge- Sales and customer knowledge.- MS Office- Active listening

skills- Interpersonal communication- Service orientation- Time management- Analytical thinking2 - 10

yearsBasic - Secondary School

To apply for this job, contact us at:
Web site: http://www.naukrigulf.com/ni/nijobsearch/job_details.php?f=291211000088&xz=11_0_15
 

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