Key Responsibilities•First point of contact for ad-hoc fuel requests.•Autonomy in catering to

the requirements of several key accounts •Responsible for forging a strong customer relationship,

through understanding their business, their operating patterns & anticipating their

requirements.•Preparing MESA volume reports. •Expected to act as reference points for the CLIENT

global network, in terms of knowledge of staff, supply conditions & prices, throughout the various

assets.•Accept and achieve resolution of all customer related problems as advised to maintain high

customer responsiveness on all business issues.•To liaise between the Dubai Sales Team and the

MESA Airports for all administrative issues including Contract Information Bulletins, confirmations

(ad hoc flights), credit information etc.•Compiling monthly management reports – These reports

are aimed at tracking the growth of customer usage & evaluating re-seller penetration across the

CLIENT customer/supply network.Key Responsibilities•First point of contact for ad-hoc fuel

requests.•Autonomy in catering to the requirements of several key accounts •Responsible for

forging a strong customer relationship, through understanding their business, their operating

patterns & anticipating their requirements.•Preparing MESA volume reports. •Expected to act as

reference points for the CLIENT global network, in terms of knowledge of staff, supply conditions &

prices, throughout the various assets.•Accept and achieve resolution of all customer related

problems as advised to maintain high customer responsiveness on all business issues.•To liaise

between the Dubai Sales Team and the MESA Airports for all administrative issues including Contract

Information Bulletins, confirmations (ad hoc flights), credit information etc.•Compiling monthly

management reports – These reports are aimed at tracking the growth of customer usage & evaluating

re-seller penetration across the CLIENT customer/supply network.Key Challenges (within the

role):•Prioritization of work – Every customer’s need is urgent & requires immediate

attention.•Credit blocks to customers – Tactfully handling these situations with the customer,

while at the same time working with FC&A towards resolution.•Customer Complaints / Dissatisfaction

with the service – Drawing on core competencies to satisfactorily turn negative customer

experiences into positive ones.•Work in Shifts – 2 mornings, 2 afternoons, 2 nightsCompetencies

/ Characteristics•Self-Motivated.•Strong verbal and written communication skills & proven high

customer responsiveness.•Analytical skills & sound business acumen.•Proactive (Bias for action

in meeting customer requirements)•Team player (Ability to work in a multicultural

environment)•Strong interpersonal skills.•Ability to work under pressure.•Good time

management.•Proficiency in MS-Office.•HSE Minded.3 - 10 yearsBasic - Bachelor of Business

Administration ( Management ) , PG - Master of Technology/Engineering

To apply for this job, contact us at:
Web site: http://www.omsintl.com
 

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