This vacancy is for our potential client, providing commercial & residential cleaning services•To

assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other

electronic access channels, to ensure that customer enquiries are resolved at first point of

contact, unless specialist knowledge or further investigation is required•To undertake general

administrative duties in the Customer Information and Advice Service, including opening and sending

mail, leaflets, faxes etc using the photocopier and enveloping machine, taking electronic copies as

necessary, to ensure the smooth flow of work within the Helpdesk•Maintain electronic and written

databases of letters and forms received, information given, services requested and complaints made,

to ensure accuracy of information and efficiency when dealing with customers•B. Sc or BA degree in

a relevant discipline with at least 2 years experience in customer service•Previous experience

working with a contact centre environment•Prefer Europeans2 - 10 yearsBasic - Any Graduation

To apply for this job, contact us at:
Web site: http://www.soshr.net
 

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