Customer service experience in general Retail or Spare parts with office administration skills.Key

Result Areas *Key Performance IndicatorsAccountability & Reporting Method1Ensure proper management

of existing client accounts by keeping in regular contact with customers, constantly assessing their

requirements and updating them on Kanoo services, providing timely response to their enquires,

including preparation of quotations in order to ensure customer satisfaction and repeat business -

Amount of repeat enquiries + business- Number of successful quotations/proposals- Customer feedback-

Amount of enquires generatedFully and in alignment with Kanoo Shipping strategy and targets2Blocking

space on vessels and on carrier arrangements - Customer feedback- TimelinessFully and in line with

principals requirements3Prepare sales quotations- Customer feedback- Timeliness- Accuracy of

quotations prepared Full and according to Kanoo Shipping reporting methods4Collect information on

market trends and competitor activities and details to be sent to shipping manager other managers in

order to monitor of market trend. - Quality of information- No of managerial decisions taken based

on infoFully and regular reporting to concern managers / supervisors and principals5Prepare reports,

providing relevant information to principals- Quality of information- Relevance and timeless of

reports- Principal feedback Fully and regular reporting to concern managers / supervisors and

principals6Weekly / regular flyers / schedules to market- Timeliness- Accuracy of informationFully

and in alignment with Kanoo Shipping requirements7Maintaining clients database + statistics-

Timeliness and accuracy of informationFully and shared with commercial staff8Telemarketing and

updating Kanoo services / vessels- Customer feedbackFully and in alignment with Kanoo Shipping

requirements9Container controlling- Accuracy of information- Principal feedbackFully and in

alignment with principal’s requirementsAuthority: In line with Kanoo Shipping management

Competencies Required:-Strong negotiation and selling skills-Good command of written and spoken

English-Strong communication and interpersonal skills-Good analytical skills-MS office suite-Command

over Arabic / Hindi language would be preferred-Good knowledge of the shipping market-Good technical

knowledge of handling cargo and shipping-Good knowledge with trade lanes / cargo-2 -3 years

experience in a similar role2 - 15 yearsBasic - Any Graduation

To apply for this job, contact us at:
Web site: http://www.naukrigulf.com/ni/nijobsearch/job_details.php?f=061211600007&xz=11_0_15
 

Tweet