•The Customer Service Specialist manages the accurate and timely execution of the order

fulfillment process for customers. The jobholder is the main point of contact for all customer

related issues. This encompasses order receipt, customer stock forecasting, and coordination of

product and transport availability, timely delivery, handling of customer complaints, and up to

invoicing. •Responsible and accountable for the resolution of order-to-cash process problems and

effective communication to all involved parties•Deliver highest quality service to customers in

North and West Africa by handling customer requests in a timely and professional manner.•Act as

primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in

the most efficient and effective way •Develops strong relationships with key stakeholders

(customers, business, HR, SC, Finance, etc) and builds an effective network.•Participate in

interdepartmental projects. Bring in experience, address issues and challenge current practices

•Capable to serve strategic and important customers i.e. global accounts or distribution•Monitor

KPI dashboard for area of responsibility and take corrective actions in case of deviations•Check

accuracy of Customer Master Data in the SAP system in liaison with Master Data team•Respects all

policies and procedures and proactively “lives” them.a.Graduate – University/College

Degreeb.IT capabilities – SAP, MS Officec.Minimum 2-3 years in Customer Service or similar role

with customer contactd.Fluent in French and English is a must.Arabic is an advantage.2 - 5

yearsBasic - Any Graduation

To apply for this job, contact us at:
Web site: http://www.lyondellbasell.com/
 

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