Job Summary-Direct the activities of the Division in order to achieve its business and quality

objectives as a profit center; controls expenditures inline with the budget provisions; promotes

professional & healthy work environment among the employees of the division.Duties &

Responsibilities-Develop Sales & Marketing strategies for the division and monitors the performance

of the division accordingly.-Conduct comprehensive market studies; take all external and internal

factors into consideration; identify strategic actions to be taken (such as introducing products,

market campaigns, prices, etc) and negotiate the Directors accordingly.-Responsible of determining

prices and profit margins and for the preparation of price lists.-Set targets for subordinates and

monitor their performance accordingly; meet with concerned staff on daily basis to discuss the

accomplishment of targets, collection of payments, clients, etc.-Personally handle important Clients

and Accounts.-Ensure that Heavy Vehicles Personnel provide customers with a confident and responsive

attitude that will ultimately produce a superior customer service and generate growth of

sales.-Implement instructions and follow guidelines issued by the Executive Director and After Sales

Director.-Prepare, implement, and supervise development strategies to enhance the caliber of

employees, procedures, policies, and systems in a manner that guarantees customer satisfaction and

cost efficiency.-Responsible for the management of inventory and replenishment orders; ensure that

an acceptable level of stock for necessary products is maintained at all times; approve orders after

taking the final approval from the Executive Director.-Sustain smooth communication channels with

principals regarding supplies, prices, payment terms of products; ensure the availability of

technical support, policies & standards, procedures, work instructions, etc.-Review and approve

monthly Sales & Inventory reports and the output of the division with a view to increase the

efficiency and to reduce the operational cost while maintaining if not increasing the quality levels

of the services provided to customers; report to Directors accordingly.-Provide guidance (technical,

administrative, etc) to his subordinates; take immediate and remedial action during

emergencies.-Keep the Executive Director fully informed on all important incidents within the

division.-Participate in the weekly/monthly meetings of Division Heads; discuss common and pending

issues accordingly.-Ensure that all customer care related activities such as conducting customer

satisfaction surveys; handling customer complaints, increasing customer awareness, and analyzing

customer feedback are prepared by responsible subordinates.-Prepare Annual budget for the Division

and monitors expenditures accordingly. -Conduct yearly performance appraisals for subordinates;

delegate responsibility as necessary.-Approve leaves (sick, annual, etc) for subordinates; ensure

that Personnel Department is updated properly. -Outline training programs for the Division in

coordination with subordinates.-Shall be knowledgeable of A.A. Bin Hindi internal procedures and

policies.-Perform other duties and responsibilities as agreed upon by the Executive Director and Job

holder.Note: Statements mentioned here above reflect the general duties and responsibilities

necessary to perform the principal functions of the job, and shall not be constructed as a detailed

description of the entire work requirements that may be inherited by the job.Reporting

Channels-Report to the President & CEO.Work ContactsInternal Work Contacts:-Interact with

Subordinates as necessary.-Interact with the GM – After Sales & Service.-Interact with Workshop

Managers.-Interact with the CFO.-Interact with the HR Department.-Interact with the Personnel

Division.-Interact with the GM - Spare Parts. External Work Contacts:-Interact with

customers.-Product principal(s).-Foreign & local suppliers.-Advertising & publication companies.Work

Conditions-Spend most of the time in an air conditioned areas; job requires visiting the customers;

Job may require working overtime or in holidays as necessary.Minimum Qualifications &

Experience-B.Com/B.Sc in Business Administration or related fields, major in Marketing is

preferred.-Minimum experience of 7 years in similar position.Required Skills -Knowledge in

product(s) and principal(s) policies, procedures, and online systems when available.-Administrative

skills.-Excellent knowledge of spoken and written English.-Strong Interpersonal & Managerial

skills.-Customer focused and good customer relations ability.-Computer Skills.-Knowledge of Quality

Management Systems & ISO 9001 2000 requirements.-Strong Market knowledge.-Excellent Sales &

Marketing skills.-Courteous, Honest, and Presentable.-Confident, Energetic, and Self

motivated.-Rapport building skills.Training Courses-Orientation to product(s) policies, procedures,

and online system.-Training courses related to quality management & ISO 9001 2000.-Accounting for

non-accountants training courses.-Customers’ satisfaction & Customers’ relations management

training courses.-Computer courses.7 - 20 yearsPG - Master of Technology/Engineering , MBA/PG

Diploma in Business Mgmt

To apply for this job, contact us at:
Web site: http://www.naukrigulf.com/ni/nijobsearch/job_details.php?f=110112000039&xz=11_0_15
 

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