* To provide courteous, professional, efficient and flexible service at all times.* To attend to all

guests who approach the Concierge Desk with a smile.* To have a full working knowledge and

capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work

* To co-ordinate guest airport transportation requirements for Arrival & Departure.* To organize

safari, day trips, tours, excursions etc reservations with recognized and approved vendors.* To make

Restaurant bookings for guests, and have updated information and an extensive choice available to

guest based on different cuisines* Booking of tickets for concerts and sporting events, golf

reservations and helicopter bookings, etc.* Arrange Marhaba & Ahlan bookings and ensure they get

charged to guest accounts* Follow up on Lost Luggage and Damage luggage reports with the respective

Airlines.* To ensure adequate stock of Dubai Maps, brochures and booklets, phone cards , stamps,etc*

Assist with Car Rentals and arranging taxis for guests* Read and reply to emails on Lotus notes*

Action requests received through e-concierge* Message and parcel delivery for in-house and outside

guests* To be entirely flexible and be able to be rotated within the different sub departments of

the Rooms Division or any other Department of the hotel as assigned and as necessary.* To arrange

courier services for guests if required.* To adhere to the telephone procedure of handling calls.*

To be aware of all hotel activities and Food and Beverage promotions.* To hand over the pending

points for the next shift for proper follow up and action.* To monitor & control float handover for

petty cash purchases.* To be fully conversant with all services and facilities offered by the

hotel.* To perform opening and closing procedures established for the Place of Work as assigned.* To

have a thorough understanding and knowledge of all Rooms related services and products and the

ability to up sell alternatives.* To ensure that the Place of Work and surrounding area is kept

clean and organized at all times.* To monitor operating supplies and reduce spoilage and wastage.*

To handle guest enquiries in a courteous and efficient manner and report guest complaints or

problems to supervisors if no immediate solution can be found and assure follow up with guests.* To

maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable

one, report guests feedback to immediate supervisor.* To ensure that the guests are offered the

highest level of personalized service at all times.* To input the guest feedback and comments in the

system under guest profile.* To be able to explain and show the guests all the facilities in the

hotel.* To ensure that all departmental reports and correspondence are completed punctually and

accurately.1 - 2 yearsBasic - Diploma

To apply for this job, contact us at:
Web site: http://www.naukrigulf.com/ni/nijobsearch/job_details.php?f=210212000062&xz=11_0_15
 

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