•Candidate should be presentable, well dressed, polite and well mannered having the capabilities

focusing on the following:•Handle a high influx of inbound calls within a dynamic call center

environment and answer phone calls professionally.•Answer & respond to the clients’ queries

politely and well mannered exercising full patience, to take and record their complaints, inquiries

and then provide information & solution efficiently and professionally.•Exercise strong

interpersonal communication skills with callers and department personnel.•Managed multiple

priorities and maintained effective results in solution driven workplace.•Identify and escalate

priority issues on its appropriate levels.•Maintain tracking and follow up for the resolution of

issues with concerned resource.•Serve visitors by greeting, welcoming, directing, and guiding them

appropriately in very polite manners.•Notify organization personnel of visitor arrival, and making

the environment utmost congenial and fascinating to the visitors.•Accept assignments with an open,

cooperative, positive and team-oriented attitude.•Contributes to the team effort by accomplishing

related results as needed•Research required information using available resources.•Maintain safe

and clean reception area by complying with procedures, rules, and regulations.•Maintains

information confidentiality & keeps honesty and trusteeship.Education and Experience:•Desired

Education Level: IT Diploma/Equivalent•ICDL Certified•Knowledge of client service principles and

practices•Two years or more experience in a call center

environmentSkills/Qualifications:•Proficient in verbal and written communication (English &

Arabic)skills•Listening skills, good typing skills, Client Focus and Professionalism.•Patience

and Handle Pressure•Computer literacy (MS Word, Excel and Powerpoint)•Corresponding

skills/archiving skills, Management Skills2 - 4 yearsBasic - Any Graduation

To apply for this job, contact us at:
Web site: http://www.dulsco.com
 

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