•Candidate should be presentable, well dressed, polite and well mannered having the capabilities

focusing on the following:•Handle a high influx of inbound calls within a dynamic call center

environment and answer phone calls professionally.•Answer & respond to the clients’ queries

politely and well mannered exercising full patience, to take and record their complaints, inquiries

and then provide information & solution efficiently and professionally.•Exercise strong

interpersonal communication skills with callers and department personnel.•Managed multiple

priorities and maintained effective results in solution driven workplace.•Identify and escalate

priority issues on its appropriate levels.•Maintain tracking and follow up for the resolution of

issues with concerned resource.•Accept assignments with an open, cooperative, positive and

team-oriented attitude.•Contributes to the team effort by accomplishing related results as

needed•Complete call reports and submit to the authority concerned.•Research required

information using available resources.•Maintains information confidentially and keeps honesty and

trusteeship.•Sound judgmental powers; ability to manage difficult customer situations, to respond

promptly to the needs of the customer, solicit feedback to improve service.•Ability to adapt to

change, meet the changing demands of the work environment.•Punctuality.•Dependability; to follow

instructions as well as take responsibility for their action.Skills/Qualifications:•proficient in

verbal and written communication (English & Arabic)skills•Listening skills, good typing skills,

Client Focus and Professionalism.•Patience and Handle Pressure•Computer literacy (MS Word, Excel

and Powerpoint)•Proficient in using relevant computer applications (Oracle CRM)•Corresponding

skills/archiving skills, Management SkillsEducation and Experience:•Desired Education Level: IT

Diploma/Equivalent•Proficient in using cisco telephone system.•ICDL Certified•Knowledge of

client service principles and practices•Two years or more experience in a call center

environment•Knowledge of administration and processes including filling and archiving.4 - 7

yearsBasic - Any Graduation

To apply for this job, contact us at:
Web site: http://www.dulsco.com
 

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