B. REPORTINGThe Receptionist reports to the Service Manager for Service duties and to the

Directorfor Commercial and Administrative Responsibilities.C. RESPONSIBILITIESEnsure that the

students learn English following the EOL Plus Multimethod, PremierEnglish Multimethod and Business

On Line Multimethod. Help the students reach thelevel of fluency and comprehension established in

their objective.Create the appropriate atmosphere for the student to learn, knowing what to do

toimprove and being aware of his/her progress.D. SPECIFIC TASKSRECEPTION 1: The Receptionist has an

essential role in setting the atmosphere of acenter since they are the first person anyone entering

the Center will see. As such, theReceptionist must always greet all visitors (whether existing

students, possible clients,staff) in a friendly and professional manner.RECEPTION 2: The

Receptionist must attend to or, in the case of being occupiedwith another student or phone call,

acknowledge the presence of, any student waiting inReception. All students must be attended in this

way immediately on arrival inReception.RECEPTION 3: The Receptionist must maintain the students’

diskettes in anorganized and orderly fashion.RECEPTION 4: The Receptionist must maintain the

Reception clean and tidy andfree from loose papers, boxes on the floor and other mess.SDS: The

Receptionist must use the Service Data Software program to carry out thefollowing duties:Ø Enter

student contract details when necessary.Ø Make activity reservations for students.Ø Print the

daily activity attendance reports (First Lessons, Encounters,Complementary Classes, Social Club

Activities) and leave them for themembers of staff concerned.Ø Do Encounter No-Show follow-up using

the Encounter No-Show report.Ø Use the Student Follow-Up options as instructed by the Service

Manager.Ø Print and send the Company Reports according to the agreement between theCenter and the

Company (every 14 days etc.).Ø Update any information as requested by the Service

Manager.RESERVATIONS 1: It is the Receptionist’s duty to ensure that the students reservetheir

activities correctly in accordance to the Operations Manuals. This means that:Ø Students can only

reserve activities of their unit or level.Ø Students can only reserve Encounters following the

order of their contract.Ø Students cannot jump or avoid doing Encounters.Ø Students should be

encouraged to reserve their Encounter on completion ofLesson 1 in the Speaking Center.Ø Students

cannot continue onto the next unit in the Speaking Center if they havenot done or at least reserved

the Encounter corresponding to the previous unit.Ø Students have the right to reserve one

Complementary Class per weekdepending on availability.Any incidents involving students and activity

reservations must be passed onto theService Manager within 24 hours.RESERVATIONS 2: The Receptionist

can only open (reserve) Ghost Encounters onexpress approval by the Service Manager.RESERVATIONS 3:

The Receptionist, understanding the WSI Method, will endeavorto maximize the offer of Encounters and

Complementary Classes. This means, thats/he will avoid opening the same Encounter number twice in

the same time bandduring one week, and avoid giving priority to certain students unless instructed

to bythe Service Manager.ACTIVITY PANEL: The Receptionist must update the Activity (Encounters

andComplementary Classes) Panel regularly so that it reflects the changes made.STOCK: The

Receptionist is responsible for maintaining the stationery stock for theCenter. Any order must be

approved by the Director or Service Manager. TheReceptionist may be involved in the maintenance and

ordering of EducationalMaterials as instructed by the Service Manager.STUDENT DISKETTES 1: The

Receptionist may be required to initialize the studentdiskette in the appropriate program (EOL+,

Premier or BOL) every time a studentrequires one (New Student, Change of Level, Damaged

Diskettes).STUDENT DISKETTES 2: The Receptionist may be required to generate theinitialized student

diskette in SDS every time a student is given a new diskette.DISKETTE LABELS: The Receptionist may

be required to print a diskette label everytime a new diskette is given to the Student.FIRST

LESSONS: The Receptionist may be required to do a First Lesson andtherefore will need to prepare for

it correctly.SECOND LESSONS: The Receptionist may be required to do a Second Lessonand therefore

will need to prepare for it correctly.NEW STUDENT FOLLOW-UP: The Receptionist may be required to

participatein specific follow-up required by New Students.STUDENT FOLLOW-UP: The Receptionist is

responsible for the follow-up assigned tohim/her by the Service Manager.STUDENT ASSISTANCE: It is

the Receptionist’s responsibility to assist all studentswhen they attend the Center regardless of

the students’ learning ability, status, paymentmeans or any other criteria. It is also the

Personal Tutor’s duty to ensure the studentslearn following the Method as explained in the

documentation.In the case of a student that presents specific problems or concerns, the

PersonalTutor must inform the Service Manager.EDUCATIONAL MATERIAL: It is the Personal Tutor’s

responsibility to maintain thestock of Educational Material (Student Manuals, Diskettes and CD-ROMS)

andregularly inform the Service Manager of the amount held in the center.RECEPTION: The Personal

tutor may on occasion be requested to work in Reception.If so, s/he must follow the guidelines on

the Receptionist’s responsibilities.ACTIVITIES: The Personal Tutor may be requested to teach

certain activities in theCenter, namely, Survival Complementary Classes and Social Club Activities.

If so, thePersonal Tutor is expected to only use the official WSI material provided and toprepare

the activity accordingly.E. EVALUATIONFIRST YEAR: Individual evaluation carried out before the end

of the probation period(of contract) and then every 6 months with the Service Manager. The Staff

Self-Evaluation form (found in Annexes) is to be used. Copies are kept by both Center andPersonal

Tutor.VETERAN STAFF: Individual evaluations are carried out twice a year with the ServiceManager

using the Staff Self-Evaluation form (found in Annexes). Copies are kept byboth Center and Personal

Tutor.F. OBSERVATIONSThe Receptionist can expect to be observed (normally by the Service Manager)

whiles/he works in Reception. The Observation forms used can be found in the Annexes.The

Receptionist may or may not receive advance warning of any observation.NEW: A new Receptionist will

be observed monthly during the first quarter, thenquarterly for remainder of year, to give a total

of 6 observations as a minimum.VETERAN: A veteran Receptionist will be observed quarterly as a

minimum, to givea total of 4 per year.G. MEETINGSThe Receptionist will be expected to attend regular

staff meetings with the ServiceManager and/or Director to discuss Reception, Student Follow-Up, and

other relevantbusiness.1. Professional in experience and demeanor.2. Excellent interpersonal

skills.3. Experience in client/public relations.4. Good level of communicative English (Upper

Waystage).5. Knowledge of Microsoft Office.6. General computer skills.7. Well organized and

orderly.RECEPTIONIST: BASIC QUALITY STANDARDSThe points given below are to be followed strictly in

order to ensure that quality service isbeing maintained in the WSI Center:Ø Be punctual.Ø Talk to

students politely, using the appropriate language.Ø To always use English when talking to students

and other members of staff in the publicareas of the Center. The only exception is when a First

Lesson is to be given to students who are in levels inferior to Upper Waystage and when a member of

the publiccomes in for information.Ø Take an interest in the progress of the student and in his/her

level of satisfaction ingeneral.Ø Always read and note down positive ideas regarding the progress

made, the pace ofstudies, difficulties, and needs.Ø S/he must be fully aware of the characteristics

and advantages of the EOL Plus,Premier English Method and B.O.L., in addition to the WSI system.Ø

To attend students immediately on arrival in Reception.Ø Comply with the general standards

regarding dress, image and customer relations ofthe company.1 - 5 yearsBasic - Bachelor of Arts (

Communication , PR/Advertising )

To apply for this job, contact us at:
Web site: http://www.naukrigulf.com/ni/nijobsearch/job_details.php?f=190212600006&xz=11_0_15
 

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