Sales Planning process :Review previous month actuals versus plan, including self productivity;

Initiate corrective action, where required to address shortfalls; Discuss and agree on sales target

for the month with TL / Branch in charge in order to plan for achievement of sales targets.Prospect

generationUnderstand focus models across segments; Select potential people to contact for

prospecting (through personal contacts, telephone directory, previous lost customers, internal

databases of existing customers); Make cold-calls; Conduct road-shows, presentations etc; for

specific target segments (teachers, taxi-drivers, corporate etc); Coordinate with marketing and

execute promotional activities for existing and new vehicle launch; Understand requirements of

prospects; Qualify such suspects ( need to buy, desire to buy, urgency of requirement, budget etc);

Explain range of products to potential customers; Persuade prospect to visit the showroom; Arrange

for test-drives in order to increase the number of prospects in the focus models.Prospect

managementEnter timely and accurate prospect data; Closely follow-up prospects; Update in real-time

progress of prospects through various stages of the funnel; Report conversions and non-conversions

accurately (Sold, Lost, Deferred, Cancelled) for all prospects in funnel; Coordinate with team

manager and other functions to prevent leakages; Escalate any pre-loss of sales on a timely basis to

minimise actual loss of sales; Highlight any immediate concerns leading to or causing lost sales /

delays in conversion (such as trade-in values, financing etc) in order to ensure conversion of

prospects into sales.Sales conversion processUnderstand and comply with NSSW to receive, handle and

convert walk-ins and prospects; Use sales certification training in actual sales process; Fine-tune

understanding of customer requirements, budgets, usage requirements, concerns if any etc; Use all

relevant sales tools (such as referrals, testimonials, test-drives, sales-kit, Nitrogen, FAB

analysis etc) to address specific customer queries, explain specifications and to educate customer

on benefits of the model vis-a-vis competition; Provide tailor-made solutions that address

customer's unique requirements; Establish trust, credibility as well as close rapport with

customers; Negotiate price, terms and conditions; Offer financial schemes & other offers; Coordinate

with Used Cars for trade-ins; Collect down-payment and other documents; Coordinate with support

functions (C&C, MCD etc); Secure necessary approvals; Escalate issues for resolution; Deliver

vehicle; Adhere to delivery guidelines / check-lists; Seek referrals; Provide accurate and timely

lost-sales data in order to convert a prospect into a regular customer.Product Management :Monitor

competitive specifications and customer needs; Analyse lost-sales; Provide necessary inputs to

reporting manager for possible changes in product specifications, variants and prices in order to

help increase sales.Process Compliance and Improvement :Execute process improvement actions as

directed; Provide inputs / suggestions on issues that affect customers or team operations; Escalate

key issues that need senior-level intervention; Understand NSSW standards; Verify compliance with

NSSW standards in team in order to comply with Nissan standards,improve customer service.'CRM

:Understand customer grievances / issues; Escalate issues (if needed) for resolution; Implement

corrective actions to close customer complaint; Reassure customers on resolution of complaint;

Implement process improvements to enhance CSI scores; Exploit customer loyalty programmes for

generating repeat and reference sale in order to retain customers and generate repeat

salesCandidates with experience in Luxury brand sales preferred.New car sales.3 - 7 yearsBasic -

Secondary School ,Diploma , Any Graduation

To apply for this job, contact us at:
Web site: http://www.sba-group.com
 

Tweet